Complaints / Grievances
5 simple ways to get in touch with us in case of any complaints.
Complaints / Grievances
In continuation to AVIOM’s endeavour to offer best possible services to its customers, AVIOM INDIA HOUSING FINANCE PVT. LTD. has rolled out a detailed grievance redressal policy to provide efficient and prompt service to all our customers. In case any customer has any query/complaint/grievance with respect to the product and services offered by AVIOM India Housing Finance Private Limited, customer may contact our office through any of the following channels.
Level 1
Branch/ Telecall / WhatsApp
The complainant can visit branch OR Call/WhatsApp at 9811557199 OR Call on Toll Free no 1800-120-3466 (10AM - 5PM, Mon - Sat) to register their complaint.
The complaint can also e-mailed at customercare@aviom.in or write to us under 'Customer Care' section of our website, i.e. www.aviom.in.
Level 2
First Escalation - E-mail
If the customer is not satisfied with the resolution provided by the Customer Care, he/she may post his/her complaint to the Customer Relationship Manager at grievance@aviom.in.
Level 3- Second Escalation
Grievance Redressal Officer
If the customer is not satisfied with the resolution provided by the Customer Relationship Manager, he/she may post his/her complaint to Grievance Redressal Officer at gro@aviom.in, or he/she may also write to him at below mentioned address:
Mr. Arun Katyal, Grievance Redressal Officer, AVIOM India Housing Finance Company, Worldmark 3, 306A, 3rd floor, Asset Area No.7, Delhi Aerocity, Near IGI Airport New Delhi-110037
Level 4- Third Escalation
National Housing Bank
In case the complainant does not receive response from the company within a period of one month or is dissatisfied with the response received, the complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaints online on the website of NHB or through post to NHB, New Delhi.
National Housing Bank,
Department of Regulation and Supervision, (Complaint Redressal Cell),
4th Floor, Core-5A, Indian Habitat Centre, Lodhi Road, New Delhi - 110003
Offline Mode
Offline Mode: By writing a letter and sending by post or submitting the same in person. Online Mode: The customer may also send e-mail at the below mentioned links: grids.nhbonline.org.in www.nhb.org.in
**The above escalation matrix is also applicable for grievances related to services provided by outsourced agencies
The customers are requested to necessarily provide the below details while lodging their issue with the Company.
- Loan Account Number
- Type & details of Grievance/ Query/ Suggestion
- Phone No. and E-mail ID
At every level, the Company will provide acknowledgement with a complaint reference number and preliminary remarks to the customer within maximum of
If the customer is not satisfied with the reply/ resolution provided by AVIOM at one level or the customer does not receive any response, then he/she may escalate to the next level.
In case the customer does not receive any response from AVIOM within a period of one month, or he/ she is not satisfied with the response, you may contact the National Housing Bank at the above address through Online/ Offline mode.
Service Request - Turn Around Time
| Sl. | Category | Turn Around Time |
|---|---|---|
| 1 | EMI / Disbursement issues | 7 days post receipt of query |
| 2 | Issuance of Statement of Account / Foreclosure Letter / List of Documents (LOD) | 21 days post receipt of customer request |
| 3 | Foreclosure of Loan & Dispatch of property papers | 30 working days post payment deposit by the customer |
| 4 | Refunds | 14 days from the refund received from insurer or refund request received date |
| 5 | Sanction to Disbursement | 30 days post clearance of all sanction and other conditions, if any |
REVIEW AND POLICY UPDATE
This policy shall be reviewed annually. Updates shall be made to reflect changes in RBI guidelines, business operations, and emerging risks.
Toll Free (10AM - 5PM, Mon - Sat)
1800 120 3466
1800 120 3466
Further enquiry whatsapp us
9811557199
9811557199
Email us
connect@aviom.in
connect@aviom.in